Refund policy

Return & Refund Policy

At The Godzilla Snug™, we work hard to ensure every customer receives their order as quickly as possible. All orders enter the fulfillment process automatically after being placed and are prepared for shipment to guarantee the best customer experience. Because of this automated system, we’re unable to cancel or modify orders once the fulfillment process has begun.

Cancel Order

⚠️ ATTENTION:
Once an order enters the fulfillment process, cancellations will NOT be accepted under any circumstances.

📩 NOTICE:
Only messages sent through our official contact form on our website will be considered for cancellation requests.
Messages sent to other emails or platforms may be filtered as spam and may not be reviewed.

Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition as received — unworn, unused, unopened, with tags, and in its original packaging.

  • Once a product has been opened, worn, tested, or used in any way, it is NOT eligible for return or refund.

  • You must provide a receipt or proof of purchase.

To start a return, contact us at info.thegodzillasnug@gmail.com.
Once your request is reviewed, we’ll provide the return address and detailed instructions.

Please note:

  • ➡️ Customers are responsible for return shipping costs.

  • ➡️ We may request photos or videos of the product and packaging before authorizing a return.

  • ➡️ Items sent back without prior authorization will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Opened or used products

  • Custom or personalized products

  • Sale items

  • Gift cards

  • Perishable goods (food, flowers)

  • Personal care items

  • Hazardous or flammable materials

Opened or used products are considered final sale and are not eligible for return or refund.

Exchanges

To exchange an item, please return the original item (after approval) and place a new order.

European Union – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason.

To be eligible:

  • The product must be unworn, unused, unopened, with tags, and in its original packaging.

  • Proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved or denied.

If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please note that banks and card issuers may require additional processing time.

If more than 15 business days have passed since refund approval, please contact us at info.thegodzillasnug@gmail.com.